Frequently Asked Questions

Do you accept returns?

The majority of the products come with a tamperproof seal. If this is removed then I am unable to accept the return of the product. If you are unsure about the aroma and what a tester sent to you please get in email at caroline@hgaroma.co.uk and I can send you one in the post.

There is something wrong with my order, what should I do?

Whilst every care and attention is taken with each order mistakes can sometimes happen. Please do get in contact immediately at caroline@hgaroma.co.uk so that I can put it right straight away.

How long do orders take to be despatched?

All products are made fresh to order. This means that your order will normally be despatched within 1 – 2 weeks. You will receive an email from me after you have ordered which will confirm the expected delivery date.

What are your shipping days?

I work Monday to Friday. Orders will be posted out on these days.

Who do you ship with?

Standard shipment is with Royal Mail Second Class. At check out you have the option to select First Class. If you require a faster delivery please contact me before you purchase at caroline@hgaroma.co.uk to make the arrangements.

How do I contact customer services?

I am a small business so the person you need to contact is me.

You can email me at caroline@hgaroma.co.uk or fill in the contact form at the bottom of this page.

What are essential oils?

Essential oils are concentrated plant extracts, distilled from a variety of plants. For example, lavender essential oil is extracted from the flowers of the lavender plant. The process of extraction in this case is known as steam distillation. 

Other plant parts that produce essential oils include wood, resin, rind, leaves and roots. The process of using essential oils is called aromatherapy. 

I’m pregnant / breastfeeding, can I use essential oils?

There are some essential oils that should be avoided during pregnancy and breastfeeding. You can find more information here on what essential oils are safe during pregnancy >> What essential oils are safe during pregnancy

I have a medical condition, can I use essential oils?

There are some essential oils that should be avoided with certain medical conditions and certain medications. You can find more information here on what essential oils shouldn’t be used with particular medical conditions >> What essential oils are safe with a medical condition

Can I use essential oils on children?

My personal approach to aromatherapy and children is to avoid their use with children under 7.

Do you have any qualifications in aromatherapy?

I have a number of qualifications in aromatherapy and natural skin care formulation. If you want to know more about the qualifications that I hold you can find them all here >> Qualifications

Can essential oils really help me to sleep?

Aromatherapy has helped many people with sleep issues, however it cannot be claimed that the use of essential oils will make you sleep. Aromatherapy forms part of the holistic approach to wellbeing by using therapeutic essential oils that provide a tranquil and deeply calming aroma that supports the sleeping environment. 

I’m interested in knowing more about aromatherapy. Do you have any information on essential oils?

Yes. You can download my FREE eBook here >>> How to Support Your Wellbeing With Aromatherapy

an extensive downloadable guide so that you can start using aromatherapy at homeAre essential oils the same as fragrances?

No. Fragrances are manufactured and have no therapeutic properties. Essential oils are natural plant extracts and have therapeutic properties. This information may help explain the differences better >>> 4 Reasons Why An Aromatherapy Diffuser Is Good For Your Health

How long do the reed diffusers last?

On average they last around 6 – 8 weeks but will depend on how often you rotate the reeds.

Got a query or concern? We’re here to help so don’t hesitate to get in touch. Simply fill out the form.